Last updated: August 8, 2026
This Policy sets out the general terms publicly applicable to bookings intermediated by San Blas Shared. Certain experiences, service providers, dates, or circumstances may be subject to specific terms, which will be provided to the customer before payment.
Before making any payment, the customer will receive the specific policy applicable to the intended booking. If there is any conflict between this General Policy and the specific policy accepted by the customer before payment, the specific policy will prevail.
The specific policy will be provided to the customer in a format that allows it to be read and retained.
The person who requests and confirms the booking will be considered the person responsible for the booking.
That person will be responsible for:
Requests that change the booking will be processed only when submitted by the person responsible for the booking.
Information and guidance related to the hiring of transportation companies, details of the experience, payment details and instructions, the commercial terms of the booking, and any other matters related to the booking will be provided exclusively to the person responsible for the booking. It will be that person’s responsibility to pass on to the other members of the group any information they consider necessary.
The booking formation process occurs as follows:
Submitting a form, request, quotation request, or expression of interest does not constitute a booking.
Acceptance of the specific policy, by itself, also does not constitute a booking.
The booking will be confirmed only when the full amount required to form the booking has been:
Transfer receipts, payment receipts, screenshots, card authorizations, or messages issued by banks or payment platforms do not, by themselves, prove actual receipt by San Blas Shared.
International transfers and card payments may be affected by:
Until the amount has actually been received and confirmed, the experience is not booked, even if the customer has initiated payment or provided a payment receipt.
The amount or percentage required to form the booking will be provided by San Blas Shared during the booking process and may vary according to the terms of the booking.
Fees charged by banks, card platforms, financial intermediaries, currency conversion services, or international transfers will be disclosed where applicable.
Any additional cost to be borne by the customer will be disclosed before payment.
Unless expressly stated otherwise, the customer must ensure that San Blas Shared receives the full amount required for the booking.
If the amount received is lower because of fees, deductions, currency errors, or any other difference, the booking will remain pending until the shortfall is paid.
After confirming actual receipt of the booking amount, San Blas Shared will send the customer a written confirmation.
The confirmation will state, as applicable:
The written confirmation does not replace or amend the specific policy previously accepted by the customer.
Operational instructions, such as schedules, meeting point, luggage, documents, and recommendations, will be sent closer to the date of the experience.
Any remaining balance will be paid according to the terms stated in the specific policy and booking confirmation. Failure to pay the balance by the agreed deadline or in the agreed manner may result in the provider refusing to deliver the service and may be treated as a default or no-show by the customer, according to the provider’s terms and the specific policy.
Availability shown during the quotation process does not represent a final hold on the cabin or accommodation. Availability will be checked again immediately before payment and will be guaranteed only after the booking has been formed as provided in this Policy.
Ground, sea, or air transportation is not part of the booking intermediated by San Blas Shared.
San Blas Shared will recommend licensed and recommended providers, but the transportation contract and payment will be made directly between the customer and the transportation provider.
Payment, change, cancellation, and refund rules for transportation will be those established by the contracted provider.
The same applies to tours, food, beverages, activities, and other services not included in the experience offered by the catamaran or accommodation provider.
Booking these separate services does not change the rules applicable to the main booking.
Cancellation must be requested in writing by the person responsible for the booking.
The cancellation date will be the date on which San Blas Shared actually receives the request.
After the booking has been confirmed, the treatment of the amount paid to San Blas Shared in the event of cancellation by the customer will follow the terms of the specific policy accepted before payment.
If one or more group members withdraw, or if the number of guests, cabins, or nights is reduced, the matter will be handled in accordance with the specific policy accepted before payment. Such changes do not automatically reduce the contracted price.
Requests for changes after the booking has been formed will be subject to the terms of the specific policy accepted by the customer. Depending on the circumstances, a change may require cancellation of the original booking and formation of a new booking.
Whether a passenger may be replaced by another person will depend on the terms of the experience, the service provider, and the applicable specific policy.
There will be no automatic price reduction or refund in the event of:
The experience will remain available in accordance with the terms originally booked, where operationally possible.
Failure by the customer to appear on the stated date, at the stated time, or at the stated location will be considered a no-show. A no-show does not entitle the customer to a refund, credit, or reduction of the outstanding balance.
The same consequences applicable to a no-show may apply, in accordance with the specific policy, when the customer is unable to participate because of:
Allergies, dietary restrictions, medical conditions, mobility limitations, and special needs must be disclosed before the booking is confirmed.
San Blas Shared will consult the service provider regarding whether those needs can be accommodated.
Failure to provide information in advance may prevent adaptations or make the experience unsuitable.
Cancellations resulting from personal or health-related circumstances will be subject to the specific policy accepted by the customer.
Travel insurance covering cancellations, medical emergencies, accidents, transportation, and other unforeseen events is recommended.
If the catamaran or accommodation provider is unable to deliver the experience, San Blas Shared will act as intermediary to seek a reasonable solution in light of the circumstances and the specific policy accepted by the customer.
Rain, cloud cover, variations in wind, or other weather conditions common in a tropical region do not, by themselves, constitute grounds for cancellation or refund.
The responsible service provider may change itineraries, schedules, islands, and activities, where applicable, in order to preserve safety and the quality of the experience.
Where an itinerary applies, a change that preserves the essence of the experience will not be considered a cancellation.
Where an official order, access closure, or safety condition prevents the experience from being delivered, the alternatives provided in the specific policy accepted by the customer will apply.
Events outside the parties’ reasonable control may affect or prevent the experience, including:
In these situations, San Blas Shared will seek to coordinate with the service provider the alternatives provided in the specific policy accepted by the customer.
The service provider may end a guest’s participation if the guest:
The financial consequences of ending participation will be those provided in the applicable specific policy, without prejudice to liability for any resulting damage.
The mere filing of a payment dispute, chargeback, or reversal request does not, by itself, change the contractual terms of the booking. Any reversal actually processed will be handled in accordance with the circumstances of the booking, the specific policy, and applicable law.
We recommend that the customer contact San Blas Shared before initiating a payment dispute so that the matter can be reviewed and, where possible, resolved directly.
Each booking will be governed by the set of information and documents provided to the customer, in particular:
Each document will prevail with respect to the subject matter it specifically governs. The specific policy accepted before payment will prevail with respect to booking, change, cancellation, no-show, and refund rules. The expressly accepted commercial terms will prevail with respect to the experience, dates, price, passengers, and included services.
The written confirmation will record the elements of the booking and may not unilaterally change previously accepted terms.
Operational instructions sent before the trip will not change financial or cancellation terms unless expressly agreed.
This General Policy may be updated to reflect changes in procedures, services, or applicable law.
Updating this page will not change the specific policy already accepted for a confirmed booking.
Questions and requests for changes or cancellations must be sent by the person responsible for the booking to:
San Blas Shared — ANEMOI TRAVEL CORPORATION
Email: contact@sanblasshared.com
WhatsApp: +507 6190-7602